+44 (0)121 272 7780
Customer Support
To say the Covid-19 lockdown has been a testing time for businesses across the UK, is somewhat of an understatement. We have faced obstacles we never imaged we would have to face. One of those obstacles has unfortunately been a rise in fraud and cybercrime. Thankfully, we have developed FraudGuard, designed specifically to keep you protected from fraudulent activity on your fuel cards. The new service will offer you peace of mind, knowing that in these difficult times you won’t be exposed to further financial risk whilst purchasing fuel to keep your fleet on the road.
Along with scammers exploiting the spread of Covid-19, in recent years there has been a worrying trend towards rising card fraud, highlighted in the ‘Fraud the Facts 2019’ report, published by UK Finance Ltd.
The report revealed that there was a 19% uplift in card fraud losses in 2018 when compared to reported cases in 2017.
Here at The Fuel Store we take our customer’s security seriously, which is why we have developed, FraudGuard. The unique service will help protect our customers from this concerning trend and the current rise in cybercrime that was highlighted by the government. We understand that any additional financial risk during this time is a huge hindrance to your business, and that is why we believe this is a vital service for our customers.
How does FraudGuard work?
In the unfortunate event of your fuel card(s) being lost or stolen, you will not be held liable for any fraudulent transactions on your account, from the moment you let us know.
All you will need to do is contact us by email or phone, as soon as you believe a card has been lost, stolen, or that the PIN has been compromised.
You are then reassured that our team will cover the cost of any fraudulent fuel spend, providing you with the peace of mind and security that your business deserves and that we demand for our customers.
Are there additional costs?
FraudGuard will protect your business for just £1.50 per card per month. That’s just £18 per year to safeguard your fleet from the increasing impact of fuel fraud.
If you would like to learn more about FraudGuard and how it can protect your fleet and your finances, please contact our team today to find out more.
We are here for you during this challenging time and our product specialists are available to support you via the usual channels. If you have any queries regarding our fuel cards and fleet services, please don’t hesitate to get in touch.
Alternatively, to read more about buying UK Fuels for fleets, explore our collection of fuel cards today.